Refund Policy

Refund Policy for TradingHub.trade

Effective Date: April 12, 2026
Last Updated: April 12, 2026

This Refund Policy (the “Policy”) governs the purchase of paid business listing plans on TradingHub.trade (the “Website,” “Platform,” “we,” “us,” or “our”). This Policy is part of our broader Terms & Conditions and should be read together with that document.

By purchasing a paid listing plan on TradingHub.trade, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this Policy, please do not purchase any paid services from us.

Table of Contents

1. Overview – No Refund Policy
2. Current Paid Listing Plans
3. Plan Features and Benefits
4. No Refunds – Detailed Explanation
5. Limited Exceptions (At Our Sole Discretion)
6. Plan Changes, Upgrades, and Downgrades
7. Cancellation and Non-Renewal
8. Automatic Renewal (If Applicable)
9. Price Changes and Plan Modifications
10. Service Interruptions and Downtime
11. Listing Rejection or Removal
12. Chargebacks and Disputes
13. Fair Usage Policy
14. Contact Us for Questions

1. Overview – No Refund Policy

TradingHub.trade operates on a strict NO REFUND policy for all paid listing plans unless explicitly stated otherwise in this Policy.

By purchasing a paid listing plan, you agree that:

• All sales are final upon payment
• No refunds will be issued for partial or unused subscription periods
• No refunds will be issued if you change your mind
• No refunds will be issued if you do not use your listing
• No refunds will be issued if you fail to provide accurate information

Why do we have a no-refund policy?

• Your listing becomes publicly visible immediately after approval
• Our team invests time and resources in manually reviewing each listing
• Digital services are consumed at the time of delivery
• The cost of processing refunds for small transactions ($49–$79) is economically prohibitive

We encourage you to carefully review our platform, understand the features of each plan, and ensure that TradingHub.trade meets your needs before making a purchase.

2. Current Paid Listing Plans

As of the effective date of this Policy, TradingHub.trade offers the following paid listing plans:

Note: Prices are in United States Dollars (USD). Your bank or payment processor may apply additional currency conversion fees or transaction charges. TradingHub.trade is not responsible for such fees.

Taxes: Where applicable, sales tax, VAT, GST, or other transaction taxes may be added to the listed price. You are responsible for any applicable taxes.

3. Plan Features and Benefits

Basic Plan ($49/year) – Features:

• Please Check Our Plans

Premium Plan ($79/year) – Features (all Basic features plus):

• Please Check Our Plans

Features NOT Included in Any Plan:

• Transaction commissions or fees (we do not take any percentage of your sales)
• Payment processing for your sales
• Legal or financial advice
• Guaranteed sales or leads
• Website design or development services
• SEO services for your external website

4. No Refunds – Detailed Explanation

Situations Where NO Refund Will Be Issued

The following situations do NOT qualify for any refund, partial or full:

Why We Cannot Refund for “No Inquiries”

TradingHub.trade is a directory platform, not a lead generation service. We provide visibility and a platform for buyers to find you. We do NOT and cannot guarantee:

• That any buyer will view your listing
• That any buyer will contact you
• That any buyer will place an order with you
• The number of inquiries or sales you will receive

Your success on our platform depends on many factors outside our control, including:

• The quality of your products
• Your pricing competitiveness
• Your product images and descriptions
• Your responsiveness to inquiries
• Market demand for your products
• Overall economic conditions

You purchase a listing for visibility, not for guaranteed results.

5. Limited Exceptions (At Our Sole Discretion)

While TradingHub.trade operates a strict no-refund policy, we may, at our sole and absolute discretion, consider a refund in the following exceptional circumstances:

Exception 1: Duplicate Payment

If you accidentally paid for the same listing twice (e.g., double-clicked the payment button), we will refund the duplicate payment upon verification.

Requirements:

• You must notify us within 7 days of the duplicate payment
• You must provide proof of both transactions (payment receipts)
• We will verify the duplicate before processing refund

Exception 2: Technical Error on Our Part

If a technical error on our platform (not on your end) prevented your listing from being published for more than 30 days after payment, we may offer a pro-rated refund or credit.

Requirements:

• You must have submitted a complete and compliant listing
• Our team must confirm the technical error
• We will first attempt to resolve the issue before offering refund

Exception 3: We Permanently Discontinue the Platform

If TradingHub.trade permanently ceases operations and we are unable to provide the remaining term of your listing, we may issue pro-rated refunds for the unused portion of your subscription.

Note: This is not guaranteed. In the event of business closure, funds may be unavailable for refunds.

Exception 4: We Materially Change Plan Features

If we materially reduce the features of your purchased plan within 30 days of your purchase, you may request a pro-rated refund.

Material reduction means: Removing a core feature that was prominently advertised at the time of your purchase (e.g., removing the ability to upload images entirely). Minor changes or feature additions do not qualify.

How to Request a Refund Under Exceptions

If you believe you qualify for a refund under the limited exceptions above:

1. Contact us within 14 days of the issue occurring
2. Provide your:
   • Business name
   • Email address used for purchase
   • Transaction ID or payment receipt
   • Detailed explanation of why you believe a refund is warranted
3. Allow 10–15 business days for review and processing

Email: support@tradinghub.trade 
Subject Line: Refund Request – [Your Business Name]

Important: Requesting a refund under exceptions does not guarantee approval. All decisions are final and at our sole discretion.

6. Plan Changes, Upgrades, and Downgrades

Upgrading from Basic to Premium

You may upgrade from Basic to Premium at any time.

How it works:

• You pay the difference between Premium and Basic ($79 – $49 = $30)
• Your existing Basic plan time is converted to Premium at a pro-rated value
• The new Premium expiration date is calculated based on the remaining time on your Basic plan plus one full year

Example:

• You purchased Basic on January 1, 2026 (expires December 31, 2026)
• You upgrade to Premium on April 1, 2026 (3 months used, 9 months remaining)
• You pay $30 (the difference)
• Your Premium plan expires 9 months + 12 months = December 31, 2027

No refunds for upgrades: You cannot downgrade and get money back after upgrading.

Downgrading from Premium to Basic

Downgrades are NOT permitted during an active subscription period.

If you wish to switch from Premium to Basic:

• You must wait until your current Premium term expires
• Disable auto-renewal for Premium (see Section 8)
• Purchase a new Basic plan when your Premium expires

No refunds or credits for downgrading mid-term.

Canceling Your Plan

You may cancel your plan at any time (see Section 7). However, cancellation does not entitle you to a refund for the unused portion of your subscription.

7. Cancellation and Non-Renewal

How to Cancel (Prevent Auto-Renewal)

To ensure your listing does NOT renew automatically:

1. Log into your TradingHub.trade account
2. Navigate to Account Settings → Subscriptions
3. Click “Cancel Auto-Renewal” or “Do Not Renew”
4. Confirm your choice

Alternatively, contact us at support@tradinghub.trade at least 30 days before your renewal date.

Effect of Cancellation

• Your listing will remain active until the end of your paid term
• You will NOT receive a refund for the remaining time
• Your listing will be removed from the directory after the term ends
• You may choose to renew later by purchasing a new plan

No Automatic Cancellation by Email

Sending an email to our general inbox or leaving a voicemail does NOT constitute cancellation. You must follow the process above or receive written confirmation from us.

8. Automatic Renewal

By purchasing a paid listing plan, you agree to automatic renewal unless you cancel as described in Section 7.

How Auto-Renewal Works

• Approximately 7–14 days before your plan expires, we will send a renewal reminder to your registered email address
• On the expiration date, we will automatically charge your saved payment method for the same plan (at the then-current price)
• Your listing continues without interruption for another year

How to Disable Auto-Renewal

Follow the cancellation steps in Section 7 at least 7 days before your expiration date.

Failed Auto-Renewal Charges

If your payment method fails (expired card, insufficient funds, etc.):

• We will attempt to charge again after 3 days
• If the second attempt fails, we will attempt again after 7 days
• After three failed attempts, your listing will expire and be removed
• You will need to purchase a new plan manually

No refunds for failed auto-renewals – since no payment was collected, nothing to refund.

9. Price Changes and Plan Modifications

We May Change Prices at Any Time

TradingHub.trade reserves the right to change the prices of our listing plans at any time, without prior notice.

How price changes affect you:

• Existing subscriptions: Your current subscription continues at the price you paid until it expires
• Renewals: Renewals will be charged at the then-current price (not your original price)
• New purchases: New purchases will be at the then-current price

We May Add, Modify, or Remove Plan Features

We may change the features included in any plan at any time.

For existing subscribers:

• If we remove a significant feature, you may be eligible for a pro-rated refund as described in Exception 4 (Section 5)
• If we add features, you receive them at no additional cost
• If we modify features (e.g., change image limits), the new limits apply to your listing going forward

We May Discontinue Any Plan Without Notice

TradingHub.trade may discontinue any listing plan at any time.

If we discontinue your plan:

• Your existing subscription will continue until its expiration date
• You will not be able to renew the discontinued plan
• You may switch to an available plan when your term ends
• No refunds will be issued for discontinued plans (you receive the full term you paid for)

10. Service Interruptions and Downtime

Scheduled Maintenance

We may take the platform offline for scheduled maintenance, typically during low-traffic hours. We will attempt to provide advance notice but may not always be able to.

No refunds for scheduled maintenance downtime.

Unscheduled Downtime

Despite our best efforts, TradingHub.trade may experience unscheduled downtime due to:

• Server failures
• Cyberattacks (DDoS, hacking)
• Internet outages
• Power failures
• Natural disasters
• Other events beyond our control

No refunds for unscheduled downtime, regardless of duration.

Your Listing Remains Visible

Even if our platform experiences downtime, your listing may still be cached by search engines (Google, Bing). We do not guarantee 24/7/365 uptime.

11. Listing Rejection or Removal

Listing Rejection (Before Publication)

If your submitted listing is rejected during manual review:

• Full refund will be issued within 7–10 business days
• Refund will be made to the original payment method
• You may correct the issues and resubmit (no additional fee)

Common reasons for rejection with refund eligibility:

Listing Removal (After Publication)

If your listing is removed after it has been published and approved, due to:

Violation of our Terms & Conditions:

• No refund will be issued
• You will not receive any credit or pro-rated refund
• This includes removal for fraud, scams, fake information, or prohibited content

Removal at your request:

• No refund will be issued for the unused portion of your subscription
• You may request removal at any time, but payments are non-refundable

Technical error removal (our fault):

• We will restore your listing as soon as possible
• If we cannot restore within 30 days, a pro-rated refund may be issued (see Exception 2, Section 5)

12. Chargebacks and Disputes

What Is a Chargeback?

A chargeback is when you dispute a charge with your credit card company or bank and request that they reverse the transaction.

Our Policy on Chargebacks

If you file a chargeback instead of contacting us first to resolve an issue:

1. Your listing will be immediately suspended pending investigation
2. Your account may be permanently banned from TradingHub.trade
3. We will dispute the chargeback with evidence of our no-refund policy
4. If we win the chargeback dispute: Your listing remains suspended until you pay a $25 reinstatement fee (to cover our dispute costs)
5. If you win the chargeback dispute: Your listing is removed permanently, and you are banned from future use

Before Filing a Chargeback

Please contact us first. Most issues can be resolved without chargebacks. We are reasonable and will work with you.

Email: support@tradinghub.trade
Subject Line: Billing Issue – [Your Business Name]

Chargebacks damage our relationship with payment processors and increase costs for all users. We take them seriously.

13. Fair Usage Policy

One Listing Per Business

Each paid plan covers one business listing for one legal business entity.

You may not:

• List multiple businesses under one subscription
• List the same business multiple times under different names
• Share your listing access with other businesses

Violation may result in:

• Removal of all listings
• Permanent ban from the platform
• No refunds

Accurate Information Requirement

You must provide accurate, current, and truthful information in your listing. If we discover false or misleading information after publication:

• Your listing may be removed immediately
• No refund will be issued
• Your account may be permanently banned

14. Contact Us for Questions

If you have any questions about this Refund Policy before making a purchase, please contact us:

TradingHub.trade
For General Support: contact@tradinghub.trade

Through Website: Use the Contact page on TradingHub.trade

Subject Line: Refund Policy Question – [Your Business Name]

Response Time: We aim to respond to all refund and billing inquiries within 3–5 business days.

Summary Table – Quick Reference

Final Reminder

Please read this Refund Policy carefully before purchasing.

By completing your purchase of a Basic or Premium listing plan on TradingHub.trade, you acknowledge that you have read, understood, and agree to be bound by this strict no-refund policy.

If you do not agree with any part of this policy, please do not purchase a paid listing plan. You may continue to browse the directory as a visitor or buyer at no cost.

This Refund Policy was last updated on April 12, 2026.