1. Purpose of the Listing Rules
TradingHub is intended to help buyers discover genuine manufacturers, exporters, suppliers and service providers.
Listings should therefore provide accurate, relevant and useful business information.
These rules apply to company information, product information, images, links, documents, trade details and other material submitted for a TradingHub listing.
2. You Must Be Authorized to Create the Listing
A person submitting or managing a business listing must have a legitimate connection with the business or appropriate authorization to represent it.
You must not create a listing for another business for the purpose of impersonation, deception, lead interception or misuse of that company's identity.
3. Use the Genuine Business Identity
Company names, trading names, brands, locations and contact information must not intentionally mislead users about who operates the business.
Listings must not impersonate another company, organization or public body.
4. Information Must Be Accurate
Suppliers must make reasonable efforts to ensure submitted information is accurate and current.
Do not knowingly submit false or materially misleading claims concerning:
- Company identity.
- Business registration.
- Factory ownership.
- Manufacturing status.
- Employee count.
- Production capacity.
- Export experience.
- Customers.
- Certifications.
- Awards.
- Product origin.
- Supply ability.
- Product specifications.
5. One Business Should Not Be Duplicated Unnecessarily
Do not create multiple substantially identical listings for the same business solely to occupy additional search or category positions.
Separate listings may be appropriate only where they represent genuinely distinct businesses, locations or operations and are permitted by the applicable plan and TradingHub policies.
6. Select Only Relevant Categories
Categories must relate directly to the company's actual products or services.
Category stuffing or selecting unrelated industries to increase visibility is not permitted.
7. Business Type Must Be Truthful
A supplier must not claim to be a manufacturer, exporter, distributor or other business type when that description is materially inaccurate.
8. Products and Services Must Be Genuine
Product and service entries must represent goods or services that the business genuinely offers or is authorized to supply.
Do not add unrelated products only to attract search traffic.
9. No Keyword Stuffing or Spam
Listings must not contain excessive repeated keywords, hidden text, meaningless product lists or content created mainly to manipulate search engines or TradingHub browsing results.
Company descriptions should be written for human readers.
10. No Misleading Superlative Claims
Avoid unsupported claims such as:
- "World's number one supplier."
- "Guaranteed best quality."
- "Cheapest supplier worldwide."
- "100% guaranteed delivery."
- Other claims presented as fact without reasonable support.
11. Manufacturing Claims
A company claiming to be a manufacturer should genuinely perform manufacturing activity relevant to the listed products.
Traders, sourcing companies, distributors and wholesalers should use an appropriate business type rather than presenting themselves as manufacturers when they are not.
12. Certifications Must Not Be Misrepresented
Certification, registration and compliance claims must be accurate.
Do not:
- Claim a certification your business does not hold.
- Alter certificates to change names, dates or scope.
- Present an expired certification as current.
- Claim that a certification covers products or facilities outside its actual scope.
13. Customer and Brand Claims
Do not claim that major brands, retailers or organizations are your customers unless the claim is accurate and you are entitled to disclose that relationship.
Customer logos and trademarks must not be used without appropriate permission.
14. Images Must Be Relevant
Images should represent the listed business, its products, facilities or legitimate business activities.
Misleading stock imagery should not be presented as photographs of your own factory, products or facilities.
15. You Must Have Rights to Uploaded Content
Suppliers must have the necessary rights or permission to use uploaded logos, photographs, product images, documents, descriptions, trademarks and other content.
Copyrighted material must not be copied from another supplier or website without authorization.
16. Contact Information Must Be Legitimate
Public contact information should belong to the listed business or an authorized representative.
Do not use contact details in a way that intentionally redirects inquiries intended for another company.
17. Website Links Must Be Safe and Relevant
Website and catalogue links must relate to the listed business.
Links must not intentionally direct users to:
- Malware.
- Phishing pages.
- Deceptive redirects.
- Impersonation websites.
- Unrelated promotional pages.
- Content prohibited by applicable law.
18. Trade Information Must Be Realistic
Minimum order quantities, supply ability, production capacity, lead times, packaging, shipping methods, payment terms and similar information should reflect genuine business capabilities.
Commercial information may change, but suppliers should not intentionally publish deceptive figures.
19. No Fake Locations
Do not list offices, factories, warehouses or business locations that do not genuinely belong to or represent the business.
Virtual or correspondence locations should not be presented as factories or production facilities.
20. Prohibited and Unlawful Activity
Listings must not be used to advertise, facilitate or promote goods, services or activities that are unlawful in the relevant jurisdiction.
TradingHub may reject or remove content where there are legal, safety, regulatory or platform-integrity concerns.
21. Fraud and Deceptive Conduct Are Prohibited
TradingHub must not be used for:
- Fraudulent supplier identities.
- Fake invoices.
- Phishing.
- Payment diversion.
- False documentation.
- Impersonation.
- Deliberately deceptive commercial claims.
22. Do Not Publish Sensitive Information
Public listing fields should not contain unnecessary confidential or sensitive personal information.
Do not publish passwords, authentication codes, private financial credentials or other security-sensitive information.
23. Respect Privacy
Suppliers must have an appropriate basis for publishing personal contact information belonging to employees, representatives or other individuals.
24. Reviews and Ratings
Where review features are available, reviews should reflect genuine experiences.
Fake reviews, coordinated rating manipulation, threats or incentives intended to create misleading feedback are not permitted.
25. Verification Must Not Be Misrepresented
Suppliers must not alter, imitate or falsely claim a TradingHub verification badge or verification status.
26. Plan Limits Must Be Respected
Suppliers must use listing features within the limits of their active plan.
Attempting to bypass plan restrictions, technical limits or access controls may lead to corrective action.
27. No Security Abuse
Users must not attempt to interfere with TradingHub security, access unauthorized accounts, manipulate platform data or exploit technical vulnerabilities.
28. Keep Listings Updated
Suppliers should update important information when it changes.
TradingHub may request updates where information appears materially outdated, inaccurate or misleading.
29. Administrative Review
TradingHub may review new or existing listings for compliance with these rules.
Review does not mean TradingHub has independently audited every factual statement in the listing.
30. TradingHub May Request Evidence
Where reasonably necessary to investigate a listing or claim, TradingHub may ask the supplier for supporting information.
Failure to provide reasonable supporting information may affect publication or verification status.
31. Editing and Formatting
TradingHub may make reasonable formatting, spelling, categorization or presentation changes where needed to maintain site consistency.
Material business claims should not be changed by TradingHub in a way that misrepresents the supplier.
32. Listing Rejection
A listing may be rejected or returned for correction when it is incomplete, misleading, duplicated, irrelevant, unlawful, unsafe or inconsistent with these rules.
33. Suspension or Removal
TradingHub may suspend, unpublish or remove a listing where reasonably necessary because of:
- Fraud concerns.
- Impersonation.
- Repeated inaccurate information.
- Intellectual-property complaints.
- Security threats.
- Serious policy violations.
- Legal requirements.
- Abuse of TradingHub or its users.
34. Repeated Violations
Repeated or serious violations may lead to restrictions on listings or account access.
35. Reporting a Listing
Buyers, businesses and rights holders may report potentially inaccurate, misleading, duplicate, unauthorized or infringing listings through the Contact page .
Reports should include enough information for TradingHub to identify and review the relevant listing.
36. Listing Approval Is Not an Endorsement
Publication of a listing does not mean TradingHub guarantees or endorses the supplier.
37. Rules May Be Updated
TradingHub may update these rules as the platform develops, new features are introduced or legal and security requirements change.
Suppliers are responsible for following the current rules applicable to their listings.
38. Need Clarification?
For practical help creating a listing, read the Supplier Listing Guide .
For a specific listing or policy question, use the TradingHub Contact page .